Last updated 10 Nov 2026 · Operated by [Registered business name] (trading as Flowernet)
1. Cancelling before payment
Unpaid orders, quotes and invoices can be cancelled at any time at no cost — they also expire automatically.
2. When you can get a refund
Before we start your first draft: cancel for a full refund.
After the first draft but before you approve the final design: we refund 50% of the package price for static invites and e-cards, and the part of the price for work not yet done on animated invites, illustrations and RSVP pages.
Once you approve the final design and receive the files, the order is not refundable — except where a file is faulty or doesn’t match what you approved, which we fix free of charge.
Mistakes in names, dates or venues that were in the details you gave us, or that you approved, are corrected as a paid edit. Mistakes we introduced are corrected free, at any time.
If we can’t deliver by the date we agreed before you paid, you can cancel for a full refund.
RSVP pages: if the page is unavailable for more than 24 hours because of a fault on our side, we extend the hosting by the time lost or refund that part — your choice.
3. How to ask for a refund
- Open the order in Account → Orders or contact us (choose “Payments & refunds”) with your order number and the reason.
- We reply within 2 working days and decide within 7 working days. If we need more information we’ll ask.
- Approved refunds are sent to the same account or wallet you paid from, normally within 5–10 working days. Your bank or wallet may take a little longer to show it.
4. Duplicate or mistaken payments
If you were charged twice for the same order, or paid for an order that had already expired, we refund the extra payment in full as soon as we confirm it with our payment provider — you don’t need to ask, but you can.
5. Payment reversals
Please contact us before asking your bank to reverse a payment — we can usually fix things faster. If a payment is reversed, the related service or access is stopped while we look into it.
6. Your statutory rights
This policy doesn’t affect your rights under the consumer-protection law of your province. If we can’t agree, you can approach the consumer court for your district.
Milestones, packages and recurring plans
- A milestone that is paid but not yet started is fully refundable.
- A milestone in progress is refunded pro-rata to the work not yet done under the agreed scope. We explain how we worked it out.
- An accepted milestone (accepted by you, or automatically 7 days after delivery) is not refundable, except where the work turns out to be faulty.
- Packages: before you send your brief you can cancel for a full refund. After work starts, the in-progress rule above applies.
- Recurring plans: cancel at any time and we refund the unused part of the current prepaid period, less any work already delivered in it. A refunded renewal shortens your service period accordingly.
Questions about this policy? Email [email protected] or write to [Registered business name], [Registered office address], [City], Pakistan.