Frequently asked questions
Do you print or post invitations?
No — everything we make is digital. You get image, PDF and video files ready to share on WhatsApp or by email. Packages that include a print-ready PDF let you print at any local printer yourself.
How quickly can I get my invite?
Static invites take 2–5 working days and animated invites 4–12, counted from when we have all your details. Tell us your date when you order; if it’s too tight, we say so before you pay.
Can you write the invite in Urdu?
Yes. We set text in English, Urdu or both, using properly licensed Urdu fonts. We send you the wording to check before the design is final — please check names and dates carefully.
Can I choose a song for my video invite?
You can choose from our licensed and royalty-free music. We can’t add commercial film or chart songs unless you hold a licence for them — unlicensed songs can get your video muted or removed when shared.
What happens to the photos I send?
They’re used only for your invitation. Only you and our designers can see them on your private project page, and we delete them 90 days after delivery. We never use your photos or names in our portfolio without your written permission.
Who can see the RSVP replies?
Only you (the account that ordered the page), anyone you choose to share your private results link with, and the Flowernet staff who maintain the page. Guests see the event details and their own reply — never the guest list or other people’s replies.
Can I change the date or venue after delivery?
Small text changes within your package’s revision rounds are free. After the final delivery, an update to a date or venue is a small paid edit — ask us on your project page.
Do you design for business events?
Yes — launches, conferences, dinners and annual events. See Corporate event invites, or request a custom plan for a full event kit.
How do I pay?
At checkout choose Raast QR (scan with any Pakistani bank or wallet app), JazzCash or Easypaisa (we send a payment request to your app; approve it with your PIN). You approve every payment yourself — we never see your PIN or OTP. How to pay
Will I get an invoice?
Yes. Every paid order has a receipt you can print or save as PDF from Account → Orders. It shows our registered business details and any tax.
Can I get a refund?
Yes, in the cases described in our Refund & Cancellation Policy. Refunds go back to the account you paid from.
How do I contact you?
Use the contact form, email [email protected] or call [Support phone] (Monday–Saturday, 10:00–18:00 PKT). Each message gets a ticket number.